Water Contract feedback
"The council have the following contracts with PAE
- Maintenance of utilities covering water, storm water and sewage
- Domestic refuse and recyclable material collections
PAE’s responsibilities under these contracts have been carried out in a competent and efficient manner. Their performance on both these contracts has been excellent and enabled us to deliver a consistent level of service to our rate payers."
Utilities Asset Manager
South Taranaki District Council
Flammable Goods Store - Congratulations on an excellent job!
"I just wanted to say a huge thank you and congratulations for getting the Flammable goods store in such an excellent state! The new ventilation system is brilliant and has really made a difference in the fumes in the space.
I would now be comfortable working in there.
Thanks again for your efforts."
Genesis Energy Ltd
Linton Military Camp
“PAE have on many occasions provided services over and above the contract requirements and responded to late, last minute requests .... without hesitation. They have ‘Added Value’ to the contract and provided innovation initiatives, which have provided the camp with enhanced improvements.”
Linton Military Camp
First Response Team feedback
"Please pass on my thanks for the excellent work PAE did as part of the first response team. Their efforts during the first response help us get the situation at hand under control very swiftly and safely. They also kept up a top effort the whole weekend."
Origin Energy New Zealand
Service request handling
“Soundly based systems are in place covering operational controls, from the point of a service request through to delivery of the service. A system of quality checks of completed work has been implemented and maintained. Job records sampled were found to have been fully completed and provide traceability of the work completed, remedial actions and sign-offs to verify that the work has been completed.”
ISO 9001:2008 Surveillance Audit.
Auditor, SGS Systems & Services
Certifications Pty Ltd
Feedback on Cleaning
"I find my PAE cleaner to be very efficient, approachable and helpful. She cleans my office and undertakes any extra one off requests without any complaints. She looks at the bigger picture and is proactive in other areas. Nothing is ever any trouble for her. I find her level of service to be top notch. I do make quite a mess sometimes!"
Western Institute of Technology at Taranaki
PIT installation work in December
"I just wanted to thank you for loaning us your staff before Christmas for upgrading the PIT antennae system we have at the intake screens. They did a fantastic job, worked efficiently and were great to work with."
Feedback from Greenlane Clinical Centre
"Since PAE have taken over the contract for Facility Maintenance, at GCC, we have nothing but praise for the service that we have received.
You are consummate professionals whose depth of knowledge is outstanding, you have been able to solve inherent problems. You are always very amiable and approach your work with good humour. You are very efficient and always willing to assist in anyway you can, nothing is too much trouble. You will always provide feedback re the problem, solution and timeframes which is invaluable for us to be able provide answers to the clinical services who use our facility.
In summary you are the best we have had!
Thanks and keep up the good work."
Greenlane Clinical Centre
"It's always good to get feedback especially when it is positive: I have had several comments on how customer focussed the new team is and quick responses to urgent items. Personally I have never seen so many contractors working around and how professional they look."
February ISO 9001:2008 Surveillance Audit
"There were no non-conformities identified – a very positive outcome There is clear evidence that the management systems are effectively resourced and supported by management.
It is clear there is a focus on customers, quality and delivery of service."
SGS Systems & Services Certifications Pty Ltd.
Letter of commendation RNZAF
"Please pass on our appreciation to Terry and the PAE team, who did a fantastic job of preparing the grounds. The property is looking fantastic and we feel very privileged and proud to host functions and guests at this residence. It is very obvious that the PAE staff take a lot of pride in the place."
RNZAF Base Auckland
Comment from Auditor following November 2010 ISO 9001:2008 Recertification Audit
“It’s been a pleasure to work with a company that has a clear sense of what it wants to achieve and a real commitment to improvement.”
SGS Systems & Services
Certifications Pty Ltd
What our clients say about us
"The PAE staff endeavoured to add value beyond the contract terms and conditions. PAE has very marketable systems and processes and is considered a front runner in the New Zealand FM market; an area that the wider public sector is in need of given the age of the public estate and funding levels."
DSS Property Group
Facilities Management for Methanex
"We have been pleased with the performance of PAE at all levels. PAE is a well managed and proactive company, which has met our expectations. Our contract is based on a partnering approach, which is founded on trust, respect and good staff/client relationships.
The performance and proactiveness of PAE has led to extensions to the scope of their contract, and has provided ongoing cost savings along with enhanced service levels."
Methanex NZ Limited
Fonterra Stores administration offices
"I would like to pass on to the staff who painted our offices downstairs what a fantastic and professional job they did."